Overview of the outage (March 18, 2026)
On the morning of Wednesday, March 18, 2026, users reported technical problems with the Trade Republic app, especially when trying to log in. Reports began rising noticeably from about 7:30 a.m., with outage portals such as allestörungen.de showing a clear increase in incidents and Google Trends recording a surge in searches for ‘Trade Republic Störung’ and related queries.
Reported error messages
- (9010) Verarbeitung nicht möglich
- (9210) Die Anmeldung konnte aus technischen Gründen nicht durchgeführt werden
What to do right now
If you are affected by the login problem, follow the official guidance and contact the platform’s support channels. The company recommends using its official channels and the in-app support function for any concerns, and affected users can reach live chat directly from inside the app or use the email support option.
- Check official outage reports and status information (users and monitoring services have already reported a spike).
- Use the in-app live chat to contact support directly if the app still opens for you.
- If you cannot access live chat, send a message via the app’s email support option describing the issue.
- For security-related concerns, use the in-app support function as recommended by the company.
- Expect the resolution to take some time: the fix may require several days due to the complexity of the underlying proprietary API.
When you contact support, mention the exact error message(s) you see (for example, the (9010) or (9210) messages) and the approximate time the problem occurred. This information helps support teams trace and prioritize the incident.
How long will the outage last?
According to the support information provided, the problem is already being worked on, but a full fix may take several days. The delay is mainly due to the time-consuming programming work required on the platform’s proprietary API.
The company is also expanding its customer service capacity and plans to introduce personal contact options in spring 2026 to improve response and support.
Safety and official channels
Trade Republic recommends using official channels for communication and support. If you have concerns about account security or suspect anything unusual, use the in-app support function so the issue can be handled through verified, official channels.
If you have security concerns
For any security-related questions or potential account issues, the in-app support route is the recommended and trusted way to get help. Follow the official guidance provided by the platform and avoid relying on unverified third-party sources for troubleshooting or account recovery.
Summary and final recommendations
In short: a login outage was reported on March 18, 2026, with common errors like (9010) and (9210). The issue is under investigation but may take several days to resolve due to proprietary API work. If you are affected, contact support via the app’s live chat or email support, report the exact error messages and times, and use the in-app support function for any security concerns. The company is expanding customer service and plans to add personal contact options in spring 2026.
