1. Overview of the VRR Stations Report 2025
The VRR Stations Report 2025, published for the 19th time, evaluates the quality of 296 stations across the transport association area. The report paints a mixed picture: more than 76 percent of passengers use stations that receive positive ratings, especially at busy major stations, while smaller and medium-sized stations often lag behind. The analysis highlights clear differences in station quality, accessibility, passenger information and cleanliness.
Key findings
- The report covers 296 stations and is the 19th edition of this quality review.
- Over 76% of passengers use stations with positive ratings, with the highest satisfaction concentrated at frequently used large stations.
- Significant quality gaps exist between major hubs and smaller or medium stations, affecting accessibility and comfort.
- Three stations were singled out for particularly good results: Herne-Wanne-Eickel Hbf, Essen Zollverein and Xanten, thanks to investments in modern facilities, barrier-free access and reliable passenger information systems.
- Several stations need improvement—Hattingen Mitte, Essen West and Oberhausen Hbf were noted for problems with stay quality, dirt and graffiti.
2. The region’s most beautiful stations
The report names a few stand-out stations that combine good design, practical amenities and user-friendly features. These stations are examples of how targeted investment and maintenance improve the passenger experience, from clear passenger information to barrier-free routes and modern waiting areas.
| Station | Main strengths |
|---|---|
| Xanten | Barrier-free access, modern equipment, reliable passenger information |
| Herne-Wanne-Eickel Hbf | High-frequency hub, strong amenities, clear passenger communication |
| Essen Zollverein | Functional infrastructure, good accessibility, up-to-date information systems |
Xanten
Xanten is highlighted for its modern equipment and focus on accessibility. Investments in barrier-free access, clear signage and functioning passenger information systems make the station comfortable and easy to use for a wide range of passengers. The positive user experience at Xanten underlines how upgrades to infrastructure and information can raise satisfaction even at smaller locations.
Herne-Wanne-Eickel Hbf
Herne-Wanne-Eickel Hbf stands out as a frequently used major station that benefits from targeted improvements. Modern amenities, good passenger information and attention to accessibility combine to create a reliable and pleasant hub for travelers. The station’s high ratings show the impact of consistent investment at larger nodes in the network.
Essen Zollverein
Essen Zollverein is recognized for combining functional infrastructure with clear passenger services. Investments in up-to-date equipment, barrier-free solutions and timely information displays contribute to a high standard of service and a welcoming environment for users.
3. Where improvements are still needed
While many passengers benefit from well-maintained major stations, the report makes clear that smaller and medium stations often face challenges. Problems such as poor stay quality, dirt and graffiti reduce the attractiveness and usability of these stations, and they need attention if overall network quality is to improve.
Stations with noted deficits
- Hattingen Mitte — deficits in stay quality and general upkeep.
- Essen West — concerns about cleanliness and passenger comfort.
- Oberhausen Hbf — problems with graffiti and the appearance of public spaces.
These deficits highlight the importance of regular maintenance, graffiti control and measures that improve the perceived safety and comfort of stations. Without these steps, passenger satisfaction at smaller stations will remain lower than at better-funded hubs.
Balancing investment across the network — keeping major hubs modern while lifting the standard of smaller stations — will help make the entire VRR network more attractive, accessible and reliable for passengers. The Stations Report 2025 provides a clear roadmap: build on successes at places like Xanten, Herne-Wanne-Eickel Hbf and Essen Zollverein, and address shortcomings at stations with lower ratings.
Recommendations
- Direct targeted investments to smaller and medium stations to improve waiting areas, lighting and accessibility.
- Maintain and expand reliable passenger information systems so travellers receive timely updates across the network.
- Implement consistent cleanliness and anti-graffiti programs to raise stay quality and station appearance.
- Prioritize barrier-free upgrades to ensure stations are accessible to all users.
- Monitor passenger satisfaction regularly and use the findings to guide future investments.
